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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real difference in customers' lives.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in St Albans employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in St Albans
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or handled a challenging situation. B&Q wants someone who can lead by example, so highlight those moments during your chat.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in St Albans
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both colleagues and customers!
Highlight Your Team Spirit: Since you'll be working closely with others, make sure to mention any teamwork experiences. We love candidates who can motivate and energise their team, so share those stories!
Be Safety-Conscious: As a Shift Lead, safety is key! Include any relevant experiences where you've ensured a safe environment, whether at work or in other settings. It shows us you're detail-oriented and responsible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. Think about examples from your past experiences that showcase your ability to oversee operations and ensure a safe environment.
✨Show Your Passion for Customer Service
B&Q is all about creating a great experience for customers. During the interview, express your enthusiasm for customer service and share specific instances where you've gone above and beyond to help customers. This will demonstrate that you align with their values and are ready to take on the responsibility of being the first point of contact.
✨Highlight Your Teamwork Skills
As a Shift Lead, you'll be working closely with colleagues. Be prepared to discuss how you motivate and support your team. Share examples of how you've successfully collaborated in the past and how you plan to foster a positive work environment at B&Q.
✨Be Safety Conscious
Safety is a top priority for B&Q. Make sure to mention your awareness of safety protocols and your attention to detail. You could even prepare a few scenarios where you identified compliance opportunities or improved safety measures in previous roles, showing that you're proactive and responsible.
