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- Tasks: Become a home improvement expert, helping customers with their projects and providing top-notch service.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are a must.
- Other info: Flexible shifts available, with opportunities for personal growth and a diverse workplace culture.
The predicted salary is between 10 - 16 £ per hour.
Customer Advisor Tradepoint – Part time 12-30 hours per week • Permanent Contract • Shifts available Monday - Sunday, 6:45am - 8:00pm • UK Notional hourly rate £12.71 per hour • B&Q Shrewsbury
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. You’ll get to know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and keeping your store looking great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Shrewsbury employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their values. This will help you connect your own experiences with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past where you've gone above and beyond for a customer. Being able to share these stories will show that you're ready to be an expert advisor.
✨Tip Number 3
Be flexible and show your enthusiasm! Since the role requires working various shifts, let them know you're adaptable and excited about the opportunity to learn new skills, like paint-mixing or stock management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at B&Q and ready to contribute to creating homes people love.
We think you need these skills to ace Customer Advisor in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Home Improvement: When writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we’re looking for. Mention your customer service experience and how you enjoy working in a team, as these are key to being a successful Customer Advisor with us.
Be Friendly and Approachable: Your written application should convey your friendly personality. Use a warm tone and be genuine about your eagerness to help customers. We want to know that you’re someone who gets a buzz from assisting others!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement basics and think about how you can relate your knowledge to customer needs. This will show that you’re genuinely interested in the role and ready to help customers.
✨Show Your Personality
As a Customer Advisor, being friendly and approachable is key. During the interview, let your personality shine through! Share experiences where you’ve helped others or worked in a team. This will demonstrate your eagerness to connect with customers and colleagues alike.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they support diversity and inclusion. This shows you’re engaged and serious about finding the right fit for both you and the company.
✨Be Flexible and Open-Minded
Since the role involves working various shifts, express your willingness to adapt to different schedules. Highlight any past experiences where you’ve successfully managed flexible work hours. This will reassure them that you’re ready to jump in and contribute whenever needed.
