At a Glance
- Tasks: Coordinate exciting showroom projects and help customers bring their DIY dreams to life.
- Company: Join B&Q, a leading DIY and home improvement retailer with a vibrant culture.
- Benefits: Earn £14.10 per hour, plus bonuses, discounts, and a fantastic pension scheme.
- Other info: Enjoy ongoing training, flexible shifts, and the chance to grow your career in a supportive environment.
- Why this job: Gain hands-on experience while working towards a Level 3 Customer Service Specialist Apprenticeship.
- Qualifications: No prior qualifications needed; just bring your passion for customer service and teamwork.
The predicted salary is between 14.1 - 14.1 £ per hour.
Full Time – 36.75 hours per week. Permanent Contract. Shifts available: Monday - Sunday, 7.00am - 10.00pm. Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3-5% of colleagues.
Working Week – 36.75 hours per week, on a shift pattern basis. Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.
Wage – £14.10 per hour (£26,945 FTE)
Desired Personal Qualities
- The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together
Overview of Vacancy
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.
You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
Desired Skills
- Communication skills
- Team working
- Problem solving
- Working with customers
- Attention to detail
Future Prospects
Ongoing training and development. The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
Benefits
- UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Apprenticeship
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through:
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level (or equivalent))
Desired Qualifications
- No qualifications required
- Training to be provided – Customer Service Specialist Level 3
- Functional Skills Level 2 in maths and English (if required)
Training
The apprentice will receive full on-the-job training, off-the-job training and a full wrap around service from SCL. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
What happens at the end
The apprentice will be able to move on to the next level.
Skills
- Communication skills
- Customer care skills
- Team working
Qualifications
- GCSE Maths (grade 4) - desired
- GCSE English (grade 4) - essential
Key details
- Wage: £15,288 to £24,288.81 a year
- Working week: 36.75 hours per week, on a shift pattern basis. Monday - Sunday, 7:00am - 8:00pm. Exact shifts to be confirmed.
- Hours: 36.75 hours per week
- Duration: 1 Year 1 Month
- Start date: 2026-11-29
- Closing date: 2026-11-24
- Apprenticeship standard: Customer service specialist (level 3)
- Training provider: SCL EDUCATION & TRAINING LIMITED
Showroom Project Coordinator Apprentice employer: B&Q
B&Q Peckham is an excellent employer that prioritises a supportive work culture and employee development, offering a range of benefits such as Life Assurance, Employee Assistance, and generous leave. Working here means being part of a friendly team dedicated to creating positive shopping experiences for customers, while also enjoying unique perks like discounts and a cycle to work scheme in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Project Coordinator Apprentice
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&Q. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&Q before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Project Coordinator Apprentice
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&Q:Your cover letter is your chance to shine! Tell us why you want to work at B&Q specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&Q!
How to prepare for a job interview at B&Q
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
