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- Tasks: Become a home improvement expert, helping customers with their projects and providing excellent service.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for personal growth.
The predicted salary is between 12 - 13 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm
Notional hourly rate £12.71 per hour
B&Q Shoreham-By-Sea
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
Overview
- Customer Advisor
- Full time — 36.75 hours per week
- 3 Month Fixed Term Contract
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Shoreham-by-Sea employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Shoreham-by-Sea
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and passion for home improvement. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. A neat appearance shows that you respect the opportunity and are serious about joining the team. Plus, it’ll boost your confidence when you walk in!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Advisor position!
We think you need these skills to ace Customer Advisor in Shoreham-by-Sea
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge. We want to see how you can inspire our customers!
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that match what we're looking for, like teamwork and customer service. This shows us you’re serious about joining our team!
Be Friendly and Approachable: Your written application should reflect your friendly personality. Use a warm tone and be genuine in your responses. We’re all about creating a welcoming environment, so let that come across in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy and ready to embrace new ways of working!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common products and services they provide, as well as any recent promotions or initiatives. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Advisor, your ability to engage with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, and be ready to share those stories during the interview.
✨Be Flexible and Open-Minded
The job requires working various shifts, including weekends and evenings. Be prepared to discuss your availability and demonstrate your willingness to adapt to different schedules. Highlight any previous experience you have with flexible working hours to reassure them you're a good fit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.