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- Tasks: Lead store operations and create a safe, engaging environment for customers and colleagues.
- Company: A leading UK home improvement retailer with a focus on customer experience.
- Benefits: Competitive salary, pension, extensive holiday perks, and a diverse workplace culture.
- Why this job: Make a difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Part-time role with opportunities for growth in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
A prominent UK home improvement retailer is seeking a Shift Lead in Greater London. The ideal candidate will oversee store operations, ensuring a safe and engaging environment for both customers and colleagues.
Responsibilities include:
- Operational supervision
- Promoting customer satisfaction
- Maintaining safety compliance
This part-time role offers a competitive salary, pension, and extensive holiday perks, while fostering a diverse workplace culture.
Shift Lead — Store Operations & Customer Experience employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Store Operations & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can make all the difference when you're aiming for that Shift Lead role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you can contribute to creating a safe and engaging environment for customers and colleagues alike. Show us your passion for customer satisfaction!
✨Tip Number 3
Practice common interview questions related to store operations and safety compliance. Think about scenarios where you've successfully managed a team or resolved customer issues. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are excited about fostering a diverse workplace culture.
We think you need these skills to ace Shift Lead — Store Operations & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Shift Lead role. Highlight any previous experience in store operations or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to creating a safe and engaging environment for customers and colleagues alike.
Showcase Your Leadership Skills: As a Shift Lead, you'll be overseeing operations. Be sure to mention any leadership experiences you have, whether it's managing a team or leading projects. We want to see how you can inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research the retailer's values, mission, and recent news. Understanding their approach to customer experience and store operations will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and guiding your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss how you can create a safe and engaging environment.
✨Emphasise Safety Compliance
Safety is key in retail. Brush up on safety regulations relevant to the industry and be prepared to discuss how you would ensure compliance in the store. Sharing specific strategies or past experiences can demonstrate your commitment to maintaining a safe workplace.
✨Engage with Customer Experience Scenarios
Think about common customer service challenges and how you would handle them. During the interview, be ready to role-play or discuss scenarios that highlight your problem-solving skills and ability to promote customer satisfaction. This shows you’re proactive and customer-focused.
