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- Tasks: Lead a team, manage daily operations, and enhance customer experiences.
- Company: Top home improvement retailer with a focus on diversity and inclusion.
- Benefits: Competitive salary, pension scheme, and various employee benefits.
- Why this job: Be a key player in creating amazing customer experiences while leading a dynamic team.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28800 - 48000 £ per year.
A leading home improvement retailer is seeking a Shift Lead to oversee daily operations and enhance the customer experience. In this role, you will manage a team, ensure safety standards, and engage with customers.
The ideal candidate will be customer-focused, detail-oriented, and possess strong leadership skills.
The position offers a competitive salary, a variety of benefits including a pension scheme, and a commitment to diversity and inclusion.
Shift Lead — Flexible Store Leader & Team Coach employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Flexible Store Leader & Team Coach
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the retailer's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully led a team or improved customer experiences. We want you to be ready to share these during your interview to highlight your skills.
✨Tip Number 3
Engage with your interviewers! Ask them questions about their experiences and the team dynamics. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Shift Lead — Flexible Store Leader & Team Coach
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've managed teams in the past and what strategies you've used to enhance customer experiences.
Be Customer-Focused: Since this role is all about improving customer interactions, share specific examples of how you've gone above and beyond for customers. We love hearing about your passion for service!
Attention to Detail Matters: In your application, pay close attention to detail. Make sure there are no typos or errors, as this reflects your commitment to quality. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be managing a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and ensure safety standards are met.
✨Engage with Customer Scenarios
Since customer experience is key, think of specific situations where you've gone above and beyond for a customer. Be ready to discuss how you would handle various customer interactions, demonstrating your customer-focused mindset.
✨Emphasise Diversity and Inclusion
This retailer values diversity and inclusion, so be prepared to discuss how you can contribute to a positive and inclusive work environment. Share any relevant experiences that showcase your commitment to these values.
