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- Tasks: Lead store operations and ensure top-notch customer service every day.
- Company: A leading home improvement retailer in Greater London.
- Benefits: Flexible hours, competitive salary, 6.6 weeks holiday, and comprehensive benefits.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Passion for customer service and strong leadership skills.
- Other info: Permanent contract with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement retailer in Greater London is looking for a Shift Lead to oversee store operations and ensure excellent customer service. In this role, you will manage daily operations and support your colleagues while fostering a safe shopping environment.
The ideal candidate is passionate about customer service, demonstrates strong leadership qualities, and values safety and compliance.
This position offers flexibility with a permanent contract of 18.5 to 36.75 hours per week, along with a competitive salary and comprehensive benefits, including 6.6 weeks holiday.
Shift Lead: Drive Store Ops & Customer Experience employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Drive Store Ops & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Shift Lead role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to customer service and safety, so you can showcase how your leadership style aligns with their mission.
✨Tip Number 3
Practice common interview questions related to store operations and customer experience. We suggest doing mock interviews with a friend to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shift Lead: Drive Store Ops & Customer Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to create a great experience for customers in your previous roles.
Demonstrate Leadership Skills: As a Shift Lead, strong leadership is key. Use your application to share examples of how you've successfully led a team or managed operations in the past. We love to see real-life stories that showcase your skills!
Emphasise Safety and Compliance: Safety is a top priority for us. In your application, mention any relevant experience you have with safety protocols or compliance measures. This will show us that you value a safe shopping environment as much as we do.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or managed operations. Be ready to discuss how you foster a positive environment and ensure compliance with safety standards.
✨Emphasise Customer Service Excellence
Since this role focuses on customer experience, think of specific instances where you've gone above and beyond for customers. Highlight your passion for service and how you can contribute to creating a safe and welcoming shopping environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and how they measure success in customer service. This shows that you're engaged and serious about the position.
