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- Tasks: Lead store operations and elevate customer experience while ensuring safety.
- Company: Top home improvement retailer in Greater London with a focus on teamwork.
- Benefits: Permanent contract, competitive salary, pension plan, and generous holidays.
- Why this job: Join a dynamic team and make a difference in customer service every day.
- Qualifications: Passion for customer service and strong teamwork skills.
- Other info: Flexible 22.5 hours per week with opportunities for growth.
The predicted salary is between 18000 - 30000 £ per year.
A leading home improvement retailer in Greater London is seeking a Shift Lead to manage store operations and enhance customer experience. The ideal candidate is passionate about customer service, enjoys working in teams, and ensures safety and compliance.
This position offers a permanent contract of 22.5 hours per week with a competitive salary plus benefits including a pension plan and generous holidays.
Shift Lead - Customer Experience & Store Safety employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Customer Experience & Store Safety
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can really give you an edge when applying for that Shift Lead position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We all know how important it is to showcase your passion for enhancing customer experience, so be ready to share examples from your past roles.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look professional and approachable. First impressions matter, especially in a customer-focused role like this one, so show them you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Shift Lead - Customer Experience & Store Safety
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
Highlight Teamwork Skills: We love a team player! Make sure to mention any experiences where you’ve successfully collaborated with others. This could be in a work setting or even during group projects at school.
Emphasise Safety and Compliance Knowledge: Since this role involves ensuring safety and compliance, don’t forget to include any relevant experience or training you have in these areas. It shows we can trust you to keep our store safe!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement retailer. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Passion
As a Shift Lead, your passion for customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and improved their experience, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Leadership Skills
This role requires strong teamwork and leadership abilities. Be ready to discuss how you've successfully led a team or collaborated with colleagues in previous roles. Share specific instances where your leadership made a positive impact on store operations or customer satisfaction.
✨Safety and Compliance Knowledge is Crucial
Since the position involves ensuring safety and compliance, brush up on relevant regulations and best practices. Be prepared to discuss how you would implement safety measures in the store and ensure that all team members adhere to these standards.
