Customer Advisor - TradePoint in Sheffield

Customer Advisor – TradePoint

Location: B&Q Queens Road, Sheffield, England, United Kingdom

Contract: 3-month fixed term, part-time (18.75 hours per week)

Hours: Monday – Sunday, 7:00 am – 10:00 pm

Hourly rate: £12.71

Overview

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. As a TradePoint Customer Advisor you’ll help deliver a great experience for our TradePoint members by engaging, listening, and selling the right products and services.

Responsibilities

• Deal with all kinds of trade members at the Tradepoint counter each day
• Take ownership of TradePoint members, build relationships and understand their businesses through great conversations
• Recommend the right products and services based on members’ needs
• Promote and enroll members in the trade loyalty scheme
• Support the team on a rota that includes weekends, evenings, and bank holidays
• Continuously develop skills through training and learning from colleagues

What We Need

• Excellent communicator and team worker who can work with all kinds of colleagues and customers
• Adaptable approach in different situations and able to build relationships
• Helps trade members get value through promotions and loyalty scheme sign‑ups
• Enjoys pitching in as part of a team and is flexible with working hours

Benefits

• Competitive salary
• 6.6 weeks holiday
• Award‑winning pension scheme
• ShareSave options
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits
• Generous breaks for refreshment

If you require recruitment adjustments, please contact recruitment@b-and-q.co.uk.