At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, 6.6 weeks holiday, pension scheme, and shopping discounts.
- Other info: Diverse and inclusive workplace with wellness benefits and career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
The predicted salary is between 22709 - 30800 £ per year.
Full time, Part time or Job Share Permanent Contract - 18.5 to 36.75 Hours per week
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Scunthorpe
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Scunthorpe employer: B&q
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside an award-winning pension scheme and generous holiday allowance. With a strong commitment to diversity and inclusion, B&Q fosters a supportive work culture where every colleague is valued and encouraged to thrive, making it an ideal place for those seeking meaningful and rewarding employment in Scunthorpe.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Scunthorpe
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and demonstrate your passion for helping others during the interview.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. This will highlight your ability to oversee shifts and ensure a smooth operation at B&Q.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead in Scunthorpe
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant experience and skills that align with the Shift Lead role, so we can easily see why you’d be a great fit.
Tailor Your Application:Make sure to customise your application for B&Q. Use language from the job description and show us how your values align with our commitment to diversity and inclusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or handled difficult situations in the past. This will highlight your capability to lead and inspire others, which is key for this position.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so be ready to discuss how you ensure a safe working environment. Think of specific instances where you've identified safety issues or implemented compliance measures. This shows that you take safety seriously and are proactive in maintaining a secure space for both colleagues and customers.
✨Bring Your Energy and Passion
B&Q values a positive atmosphere, so let your enthusiasm shine through during the interview. Share your passion for customer service and teamwork, and be prepared to discuss how you can bring energy to the store. A positive attitude can set you apart from other candidates!
