Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, award-winning pension, 6.6 weeks holiday, and shopping discounts.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, team player, and safety-conscious.
- Other info: Diverse and inclusive workplace with wellness benefits and career growth opportunities.
The predicted salary is between 22709 - 30800 £ per year.
Full time, Part time or Job Share Permanent Contract - 18.5 to 36.75 Hours per week
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Scunthorpe
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Scunthorpe employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Scunthorpe
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Show your leadership style! B&Q is looking for someone who can motivate and energise their team. Be prepared to discuss how you’ve successfully led a team in the past and how you plan to bring that energy to your role as a Shift Lead.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Shift Lead in Scunthorpe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and relevant to the Shift Lead role.
Highlight Teamwork Skills: Since this role is all about leading a team, don’t forget to mention your teamwork experience. We love to see how you’ve motivated others and contributed to a positive work environment.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with B&Q!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customers
During the interview, express your enthusiasm for customer service. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with B&Q's ambition to make every customer count.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your experience in leading teams. Highlight instances where you've motivated colleagues or improved team performance, showcasing your ability to oversee shifts effectively and create a positive work atmosphere.
✨Safety First Mindset
Since safety is a key aspect of the role, come ready to talk about how you've ensured compliance and safety in past positions. Mention any specific protocols you've followed or improvements you've implemented to maintain a safe working environment.