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- Tasks: Lead your shift, ensuring a safe and enjoyable environment for customers and colleagues.
- Company: Join B&Q, a company dedicated to diversity and inclusion.
- Benefits: Enjoy competitive pay, wellness benefits, and generous holiday leave.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Great opportunities for personal growth in a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Scarborough employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Scarborough
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and show off your passion for customer service.
✨Tip Number 3
Show your leadership style! Think about examples from your past experiences where you've motivated a team or made quick decisions. Be ready to share these stories during your interview to demonstrate your ability to lead effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps you stand out from other candidates.
We think you need these skills to ace Shift Lead in Scarborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for both colleagues and customers.
Highlight Teamwork Skills: Make sure to mention your ability to work in a team and motivate others. We’re looking for someone who can bring energy to the shift, so share examples of how you've done this in the past.
Safety First: Since safety is key in this role, don’t forget to include any relevant experience or training that shows your commitment to maintaining a safe environment. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and managing teams. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and ensure a safe working environment.
✨Demonstrate Customer Focus
B&Q is all about making every customer count. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific instances where your actions positively impacted customer satisfaction and loyalty.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask your interviewers about the company culture, team dynamics, and expectations for the Shift Lead role. This shows that you're engaged and serious about the position.
