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- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join B&Q, a leading home improvement retailer with a focus on diversity and inclusion.
- Benefits: Competitive salary, bonus scheme, generous holiday, and wellness benefits.
- Why this job: Make a real impact by creating a positive customer experience and developing your team.
- Qualifications: Passion for sales, strong leadership skills, and a customer-focused mindset.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 26400 - 39600 £ per year.
Permanent Contract - 36.75 Hours per week
Up to £33,000 per annum + Bonus + Pension + 6.6 Weeks Holiday
B&Q Scarborough
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
What’s the job?
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What We Need
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Sales & Service Team Manager in Scarborough employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Scarborough
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on B&Q's website and social media. Understanding their values and mission will help you connect your experience with what they’re all about.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to show how you embody the qualities they’re looking for.
✨Tip Number 3
Show your passion for sales! Be prepared to discuss your sales achievements and how you’ve motivated others to reach targets. This will demonstrate that you’re not just a manager, but a true sales enthusiast.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and how B&Q supports career development. This shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Sales & Service Team Manager in Scarborough
Some tips for your application 🫡
Show Your Passion for Sales: When you're writing your application, make sure to highlight your love for sales and how you've driven results in the past. We want to see that you’re not just about numbers, but also about creating a fantastic customer experience!
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to leadership and teamwork.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for in a Sales & Service Team Manager. Use examples from your past roles that demonstrate your ability to lead, inspire, and create a winning sales culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Sales & Service Team Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Obsession
B&Q is all about making every customer count. Be ready to discuss how you've put customers first in previous roles. Share specific instances where your actions led to improved customer satisfaction or loyalty, as this aligns perfectly with the company's goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might encounter in this role and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
