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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy competitive pay, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety and detail.
- Other info: Diverse workplace with opportunities for personal growth and development.
The predicted salary is between 23000 - 32000 ÂŁ per year.
Permanent contract – 18.5 hours per week (full‑time equivalent). Compensation – £28,741.44 per annum (inclusive of £0.54 per hour, store specific location allowance) + pension + 6.6 weeks holiday.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Job Overview
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
- Make sure colleagues are deployed correctly to “make every customer count” throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits.
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
If you need any recruitment adjustments, please contact recruitment@b-and-q.co.uk. We are an Equal Opportunity Employer. Applicants are assessed on merit, without regard to race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic.
Shift Lead in Royal Tunbridge Wells employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead shifts and enhance customer experiences.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you've motivated a team or improved a process. Be ready to share these stories during your interview to demonstrate that you’re the right fit for the Shift Lead role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the position.
We think you need these skills to ace Shift Lead in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike.
Be Specific About Your Experience: Use examples from your past roles to highlight your skills. Whether it’s leading a team or ensuring safety in the workplace, we love to see concrete evidence of your abilities.
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication that gets to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like customer passion and safety awareness. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Leadership Skills
As a Shift Lead, you’ll be overseeing your team and ensuring smooth operations. Prepare examples from your past experiences where you’ve successfully led a team or handled a challenging situation. Highlight how you motivated others and made decisions that benefited both customers and colleagues.
✨Demonstrate Customer Focus
B&Q values a strong customer focus, so be ready to discuss how you’ve gone above and beyond for customers in previous roles. Think of specific instances where you’ve made a positive impact on a customer’s experience and how you can bring that same energy to B&Q.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about their approach to team development or how they ensure a safe shopping environment. It’s a great way to demonstrate your enthusiasm and commitment to the role.
