At a Glance
- Tasks: Engage with customers, provide solutions, and support your team in a vibrant retail environment.
- Company: Join B&Q, the UK's leading home improvement retailer, committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, shopping discounts, wellness benefits, and an award-winning pension scheme.
- Other info: Permanent contract with ongoing training and development opportunities.
- Why this job: Gain valuable experience while making a real impact in customer service and seasonal transitions.
- Qualifications: No prior qualifications needed; just bring your enthusiasm and teamwork skills!
The predicted salary is between 10899 - 10899 £ per year.
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
You'll be based primarily within our Garden Centre, which operates all year round. While the core area remains the same, the focus changes throughout the seasons to reflect our trading calendar and customer needs. From outdoor furniture in the warmer months, you'll move into our Autumn Tidy Up, followed by the exciting Christmas setup and other seasonal ranges. You'll play an important role in keeping the area looking its best, ensuring seasonal transitions run smoothly and creating an inspiring shopping experience for our customers.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
- UK Notional hourly rate £13.10
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training includes Functional Skills in Maths and English.
What happens at the end: Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.
Skills:
- Team Working
- Organisation Skills
Qualifications: None required (grade None required) - desired.
Key details:
- Wage: £10,899 a year
- Working week: Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.
- Hours: 16 hours per week
- Duration: 1 Year 3 Months
- Start date: 2026-12-22
- Closing date: 2026-12-16
- Apprenticeship standard: Customer service practitioner (level 2)
- Training provider: LIFETIME TRAINING GROUP LIMITED
About the employer: As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
B&Q Customer Advisor Apprenticeship in Rawcliffe employer: B&Q
B&Q Peckham is an excellent employer that prioritises a supportive work culture and employee development, offering a range of benefits such as Life Assurance, Employee Assistance, and generous leave. Working here means being part of a friendly team dedicated to creating positive shopping experiences for customers, while also enjoying unique perks like discounts and a cycle to work scheme in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land B&Q Customer Advisor Apprenticeship in Rawcliffe
✨Dive into Local Retail Communities
Get involved in your local retail scene! Join community groups or social media pages where businesses and apprenticeships are often shared. This is a great way to connect with potential employers like B&Q and stay ahead of upcoming opportunities.
✨Leverage Career Fairs and Events
Keep an eye out for local career fairs and retail-specific events. These are goldmines for meeting hiring managers face-to-face. You can chat about apprenticeships, like the one for B&Q Customer Advisor Apprenticeship at B&Q, and get a feel for the company culture right from the start!
✨Show You've Got Passion for Retail
When you're in an interview or networking, share your enthusiasm for retail! Talk about your favourite shops, trends, or your personal shopping experiences. It shows that you genuinely care about the industry you want to join at B&Q.
✨Apply Through Our Website!
Don't miss out on potential opportunities—apply directly through our website for the B&Q Customer Advisor Apprenticeship apprenticeship at B&Q! We often showcase unique roles that may not be listed elsewhere, so keep checking in to stay updated.
We think you need these skills to ace B&Q Customer Advisor Apprenticeship in Rawcliffe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, you’ll want to highlight your ability to interact with customers effectively. Share any previous experience where you provided excellent service, whether that’s in a part-time job, school project, or even volunteer work! Make sure your CV really showcases these experiences to catch our attention at B&Q.
Reflect Your Enthusiasm in Your Cover Letter:As an apprentice, we’re especially interested in your eagerness to learn and grow in the retail environment. Use your cover letter to express why you're excited about starting your journey with us at B&Q. Show us how this apprenticeship aligns with your career goals in retail!
Tailor Your CV for the Retail Scene:When putting together your CV, use keywords related to retail like 'merchandising', 'inventory management', and 'sales targets'. A tailored CV can help us see that you understand and are ready for the retail industry right off the bat!
Don’t Forget to Include Any Relevant Courses or Certifications:If you’ve taken any short courses or received certificates related to retail or customer service, make sure to include them in your application. These little nuggets can really set you apart and display your commitment to the field as you kick off this apprenticeship with B&Q.
How to prepare for a job interview at B&Q
✨Know Your Products
As this is for a retail apprenticeship, it's crucial to know the products or services that B&Q offers. Take some time to browse their website or visit a store if possible. Familiarising yourself with the key features will show your enthusiasm and help you stand out in the interview.
✨Customer Interaction Scenarios
Expect some role-playing scenarios related to customer service during the interview. They might ask how you'd handle a difficult customer or showcase excellent service. Think of a couple of examples from your past experiences or even imagine some realistic situations you could encounter on the job.
✨Show Your Eagerness to Learn
As an apprentice, it's all about your willingness to grow and learn. Highlight your enthusiasm for picking up new skills and how you’re excited to be part of the retail environment. Maybe share a time when you learned something quickly and successfully applied it!
✨Dress the Part
While this might sound generic, dressing smart-casual is essential in retail. Show that you understand the importance of appearance in this sector. It doesn’t hurt to reflect the company’s vibe in your outfit – think about what employees might typically wear at B&Q.
