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- Tasks: Review customer interactions and provide insights for continuous improvement.
- Company: Join a diverse team at B&Q, committed to inclusion and belonging.
- Benefits: Competitive salary, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Make a real impact on customer experiences while working collaboratively.
- Qualifications: Detail-oriented with a passion for problem-solving and teamwork.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 42000 £ per year.
Raise the bar—every interaction, every day. We are looking for a Quality & Compliance Executive to support high standards across our customer service partners. You will identify opportunities, share insights, coach others, and drive continuous improvement through quality reviews and audits. If you enjoy problem solving, working collaboratively, and helping teams deliver great customer outcomes—we would love to hear from you.
Team: Customer Service & Experience
Reports to: Training, Quality & Compliance Lead
Salary: From £30,000
Location: Hybrid role – minimum 1 day in SSO per month + travel to our Cape Town partner site where required
What’s the job?
Putting yourself in the shoes of our Customers. Reviewing the quality of customers interactions with customer services and sharing improvement insights; provide coaching to support consistency of customer experience.
What we need:
Comfortable reviewing experiences. Detail-oriented and ability to look at what has happened vs. what should happen. Collaborative across functions to improve experience through representing the customer in every journey.
What’s in it for me?
As part of a great team, you will be valued for who you are. We are committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more.
Quality & Compliance Executive (Customer Service & Experience) employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Executive (Customer Service & Experience)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read reviews, and see what employees are saying. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves reviewing customer interactions, think of examples where you've identified issues and suggested improvements. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the role and the team. They might even give you tips that could help you stand out in the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining us and making a difference in customer service and experience.
We think you need these skills to ace Quality & Compliance Executive (Customer Service & Experience)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and customer service. We want to see how your skills align with the role of Quality & Compliance Executive, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: Since this role involves identifying opportunities for improvement, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think critically and come up with innovative solutions!
Be Detail-Oriented: As a Quality & Compliance Executive, attention to detail is key. When writing your application, ensure there are no typos or errors. We appreciate candidates who take the time to present their best selves—this reflects your commitment to quality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Quality & Compliance Executive role. Familiarise yourself with the key responsibilities like reviewing customer interactions and providing coaching. This will help you articulate how your skills align with their needs.
✨Prepare Real-Life Examples
Think of specific instances where you've improved customer service or compliance in previous roles. Be ready to share these examples during the interview to demonstrate your problem-solving skills and collaborative approach.
✨Show Your Passion for Continuous Improvement
Since the role focuses on driving continuous improvement, be prepared to discuss your ideas on enhancing customer experiences. Share insights on how you’ve previously identified opportunities for improvement and the impact it had.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s culture and commitment to diversity and inclusion. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
