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- Tasks: Enhance customer experience through tech transformation and manage a prioritised development backlog.
- Company: Leading home improvement retailer in England with a focus on innovation.
- Benefits: Competitive salary, hybrid working, pension, and generous holiday allowance.
- Why this job: Join a dynamic team to revolutionise customer services and make a real difference.
- Qualifications: Experience in digital product management and knowledge of customer services technology.
- Other info: Exciting opportunity for growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
A prominent home improvement retailer in England seeks a Product Manager for Customer Services. The role involves improving customer experience through technology transformation and managing a prioritised tech development backlog.
Candidates should possess experience in digital product management and a strong understanding of customer services technology.
The position offers a competitive salary, hybrid working, and a comprehensive benefits package including pension and holiday.
Product Manager, Customer Services Transformation (Hybrid) employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager, Customer Services Transformation (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in customer services or product management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in digital product management and tech transformations. This will help you stand out during interviews and showcase your ability to improve customer experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've tackled challenges in previous roles, especially those related to customer services technology.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Product Manager, Customer Services Transformation (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in digital product management and customer services technology. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experience through tech transformation. Let us know what excites you about this role and how you can contribute.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your impact in previous roles. We love numbers and results, so if you’ve improved processes or increased customer satisfaction, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B&q
✨Know Your Product Management Basics
Brush up on your digital product management principles. Be ready to discuss how you've previously improved customer experiences through technology. Highlight specific examples where you managed a tech development backlog and the impact it had on customer satisfaction.
✨Understand Customer Services Technology
Familiarise yourself with the latest trends in customer services technology. Research the tools and platforms commonly used in the industry. This will help you speak confidently about how you can leverage technology to enhance customer experience in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to customer service transformation. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Collaborative Spirit
As a Product Manager, you'll need to work closely with various teams. Be prepared to discuss how you've successfully collaborated with cross-functional teams in the past. Share examples of how you’ve navigated challenges and built consensus to drive projects forward.
