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- Tasks: Map customer journeys and simplify processes for better experiences.
- Company: Join B&Q, a diverse and inclusive company that values your uniqueness.
- Benefits: Enjoy a competitive salary, generous holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Make a real impact by improving customer experiences and streamlining workflows.
- Qualifications: Detail-oriented, collaborative, and passionate about enhancing customer journeys.
- Other info: Hybrid role with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Love making the complex simple? Join us to map how work really happens - and how it could work better. You’ll create clear, up-to-date guidance that helps colleagues deliver brilliant customer experiences. You’ll partner across Customer Services, Quality, Training, and Operations to streamline processes, support change, and keep our knowledge accurate, engaging, and easy to use.
What’s the job? Putting yourself in the shoes of our Customers. Map processes and create clear documentation; work with teams to improve and maintain guidance.
What We Need: Comfortable reviewing processes/journeys and asking “why” things are the way they are, detail-focused, and good at simplifying workflows; collaborative across functions and representing the customer in every journey.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Team: Customer Service & Experience
Reports to: Knowledge, Content & Process Lead
Salary: From ÂŁ30,000
Location: Hybrid role – minimum 1 day in SSO per month + travel to our Cape Town partner site where required
Process & Journey Mapping Executive employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process & Journey Mapping Executive
✨Tip Number 1
Get to know the company inside out! Research B&Q's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in making a difference in customer services.
✨Tip Number 2
Practice your process mapping skills before the interview. Think about how you would simplify complex workflows and be ready to share examples of how you've done this in the past. We love seeing candidates who can think critically and creatively!
✨Tip Number 3
Network with current employees or join relevant online forums. This can give you insider tips on the interview process and what it’s really like to work at B&Q. Plus, it shows your commitment to understanding the role better!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team!
We think you need these skills to ace Process & Journey Mapping Executive
Some tips for your application 🫡
Understand the Role: Before you start writing, take a moment to really understand what the Process & Journey Mapping Executive role is all about. Think about how your skills and experiences align with the job description, especially around simplifying complex processes and enhancing customer experiences.
Tailor Your Application: Don’t just send in a generic application! We want to see how you can specifically contribute to our team. Use keywords from the job description and highlight relevant experiences that showcase your ability to collaborate across functions and represent the customer.
Show Your Passion: Let your enthusiasm shine through! We love candidates who are genuinely excited about improving processes and making things easier for customers. Share examples of when you've made a positive impact in previous roles or projects.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to track your application better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at B&q
✨Understand the Customer's Journey
Before your interview, take some time to think about the customer journey in relation to the role. Consider how processes can be simplified and improved. This will show that you’re already thinking like a Process & Journey Mapping Executive and are ready to contribute from day one.
✨Prepare to Ask 'Why?'
Get comfortable with questioning existing processes. In the interview, be prepared to discuss how you would approach reviewing workflows and what questions you might ask to uncover inefficiencies. This demonstrates your analytical mindset and willingness to challenge the status quo.
✨Showcase Your Collaborative Spirit
Since this role involves working across various teams, think of examples where you've successfully collaborated with others. Be ready to share how you’ve partnered with different functions to achieve a common goal, as this will highlight your teamwork skills and customer-centric approach.
✨Highlight Your Attention to Detail
As a Process & Journey Mapping Executive, being detail-focused is crucial. Prepare to discuss specific instances where your attention to detail made a difference in a project or process. This will reassure the interviewers that you can create clear and accurate documentation.
