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- Tasks: Guide customers in their home improvement projects and provide excellent service.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy competitive pay, generous holidays, and shopping discounts.
- Why this job: Be part of a diverse team that values your contributions and growth.
- Qualifications: Friendly, eager to learn, and a team player in a fast-paced environment.
- Other info: Flexible hours with opportunities for training and development.
The predicted salary is between 10 - 13 £ per hour.
Location: B&Q Poole, Poole, England, United Kingdom
Shift times: Monday – Sunday, 07:00 am – 10:00 pm
Hourly rate: £12.71 (notional)
Employment type: Permanent Contract (Part‑time)
Overview: We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? As an expert advisor, you’ll guide customers through their home improvement projects. Your key responsibilities include:
- Providing excellent customer service and building rapport with shoppers.
- Driving sales of household goods, paint, timber, and other products.
- Managing stock, setting up displays and ensuring the store looks great.
- Participating in training for paint‑mixing and cutting timber as needed.
What We Need: You’ll be friendly, outgoing and enthusiastic about home improvement. We’re looking for someone who is:
- Happy to help and eager to learn.
- Flexible to work a rota that includes weekends, evenings and bank holidays.
- A team player, comfortable working in a fast‑paced environment.
- Comfortable with new technology and willing to adopt new ways of working.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of our communities, where everyone can feel they belong and have equal opportunities. We also offer a range of benefits including:
- Competitive salary.
- 6.6 weeks holiday.
- Pension scheme and Share‑Save options.
- Employee Assistance Programme.
- Shopping discounts and wellbeing benefits.
- Generous breaks.
Please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Poole employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Poole
✨Tip Number 1
Get to know the company! Before your interview, check out B&Q's website and social media. Familiarise yourself with their values and products so you can chat confidently about how you can contribute as a Customer Advisor.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence in providing excellent customer service.
✨Tip Number 3
Show your enthusiasm for home improvement! Share your own experiences or projects during the interview. This will demonstrate your passion and help you connect with the team at B&Q.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the B&Q team as a Customer Advisor.
We think you need these skills to ace Customer Advisor in Poole
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for home improvement shine through! We want to see that you're excited about helping customers create their dream spaces.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B&Q.
How to prepare for a job interview at B&q
✨Know Your Stuff
Familiarise yourself with B&Q's products and services. Understand the basics of home improvement, especially in areas like paint mixing and timber cutting. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Your People Skills
As a Customer Advisor, you'll need to build rapport with customers. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to demonstrate how you can make customers feel valued and understood.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work weekends and evenings. Show that you're adaptable and ready to take on different shifts, as this is crucial for the role. Highlight any previous experience in fast-paced environments.
✨Embrace Technology
Since the job involves using new technology, be ready to talk about your comfort level with tech. If you've used any relevant tools or systems before, mention them. Showing a willingness to learn new ways of working will impress your interviewers.
