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For Companies At a Glance
- Tasks: Lead store operations and deliver exceptional customer service every day.
- Company: Top home improvement retailer in England with a focus on teamwork.
- Benefits: Competitive salary, pension plan, and 6.6 weeks holiday.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Passion for customer service and strong leadership skills.
- Other info: Full-time role with opportunities for growth in retail management.
The predicted salary is between 25000 - 30000 £ per year.
A leading home improvement retailer in England is seeking a Shift Lead to ensure efficient store operations and provide outstanding customer service. The successful candidate will manage daily routines, oversee colleague deployment, and maintain safety standards. The ideal candidate is passionate about customer needs and skilled in motivating staff.
This full-time position offers an annual salary of £27,709.50 plus additional benefits including a pension and 6.6 weeks holiday.
Shift Lead — Retail Store Ops & Customer Experience in Pool employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead — Retail Store Ops & Customer Experience in Pool
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to retail operations and customer service. We should also think of examples that showcase our leadership skills and how we’ve motivated teams in the past.
✨Tip Number 3
Dress the part! When we show up for an interview, let’s make sure we look professional yet approachable. It’s all about making a great first impression!
✨Tip Number 4
Follow up after the interview with a thank-you email. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a nice touch that can set us apart from other candidates!
We think you need these skills to ace Shift Lead — Retail Store Ops & Customer Experience in Pool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
Highlight Your Leadership Skills: As a Shift Lead, you'll be managing a team. Make sure to showcase your experience in motivating and overseeing colleagues. Use clear examples that demonstrate your ability to lead effectively.
Be Clear and Concise: We appreciate straightforward applications! Keep your language clear and to the point. Avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research the home improvement retailer thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Shift Lead, you'll need to excel in customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the specific needs of the retailer and how you can motivate your team to do the same.
✨Showcase Your Leadership Qualities
Since this role involves managing colleagues, be ready to discuss your leadership style. Think of instances where you've successfully led a team or resolved conflicts. Highlight how you can inspire and motivate staff to maintain high safety standards and efficient operations.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the store's approach to customer experience or how they support staff development. This shows that you're not just interested in the job, but also in contributing to the company's success.
