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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers and colleagues.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and shopping discounts.
- Why this job: Be the heartbeat of the store and make a real difference every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 22709 - 30891 ÂŁ per year.
Join to apply for the Shift Lead role at B&Q Pontypridd. Permanent Contract – 18 hours per week, Full‑time equivalent salary £27,709.50 per annum + Pension + 6.6 Weeks Holiday.
Every day we give our millions of customers the ideas, advice and tools they need to create a home they love. As a Shift Lead you’ll play a key part in ensuring a safe working and shopping environment, and in cultivating a great experience for both colleagues and customers.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly. Make sure colleagues are deployed correctly to “make every customer count” throughout your shift. Be the first point of contact for customers and colleagues. Make sure our stores are safe at all times.
What We Need:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and much more
As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Pontypridd employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Pontypridd
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. Be ready to share these stories during your interview to demonstrate that you can be the heartbeat of the store.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead in Pontypridd
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Be Specific: Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life situations where you've made a difference!
Keep It Clear and Concise: Make sure your application is easy to read. We appreciate clarity, so avoid jargon and keep your sentences straightforward. This helps us understand your skills and experiences better.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead role at B&Q.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and your commitment to doing the right thing for them. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Skills
As a Shift Lead, you'll be overseeing colleagues. Be prepared to discuss your leadership style and how you motivate and support your team. Think of examples where you've successfully led a team or resolved conflicts.
✨Highlight Your Safety Awareness
Safety is crucial in this role. Be ready to talk about your approach to maintaining a safe working environment and any relevant experience you have in spotting compliance opportunities. This will show that you take safety seriously and are proactive in ensuring it.
