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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for growth.
Part time - 15 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - pm
UK Notional hourly rate £12.71 per hour
B&Q Pontypridd
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a TradePoint Customer Advisor and you'll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
The heart of the Tradepoint counter, you'll deal with all kinds of trade members every day. You'll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you're in the best position to recommend the right products and services for them.
What we need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you've got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more.
We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Pontypridd employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Pontypridd
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with all sorts of trade members. Try role-playing with a friend or family member to get comfortable with different scenarios. The more you practice, the more confident you'll feel during the real deal!
✨Tip Number 3
Show off your relationship-building skills! Think of examples from your past experiences where you've successfully built rapport with customers or colleagues. Be ready to share these stories during your interview to demonstrate how you can connect with TradePoint members.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows that you’re proactive and keen to join the team. So, what are you waiting for? Get your application in today!
We think you need these skills to ace Customer Advisor in Pontypridd
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your communication skills and any experience you have in customer service or sales – we love seeing how you can connect with our TradePoint members!
Show Your Team Spirit: We’re all about teamwork here at StudySmarter. In your application, mention any experiences where you’ve worked well in a team or helped others out. It’s a great way to show us you’ll fit right in!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Practice Your Communication Skills
As a Customer Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to simulate the interview environment and get comfortable with engaging in conversations.
✨Showcase Your Team Spirit
Since teamwork is essential for this role, be prepared to share examples of how you've successfully worked in a team before. Highlight your ability to adapt and collaborate with different personalities, as this will resonate well with the interviewers.
✨Demonstrate Your Flexibility
The job requires working various shifts, so be ready to discuss your availability and willingness to work weekends and evenings. Showing that you're flexible and committed to meeting the needs of the business will make a positive impression.