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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and teamwork.
The predicted salary is between 10 - 15 £ per hour.
Part Time - 22.5 hours per week
3 Month Fixed Term Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
UK Notional hourly rate £12.71 per hour
B&Q Peterborough
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
What's the job? Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Peterborough employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values, products, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Advisor, you'll be interacting with customers all day. Think of examples from your past experiences where you've provided excellent service or resolved issues. This will help you demonstrate your friendly and outgoing nature during the interview.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves working various shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience where you've successfully worked in a team or adjusted to changing schedules.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the B&Q careers page. This not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s a great way to stay updated on your application status!
We think you need these skills to ace Customer Advisor in Peterborough
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal experiences or projects you've worked on that demonstrate your love for helping others create their dream homes.
Tailor Your Application: Make sure to customise your application to match the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork, customer service, and a willingness to learn new things.
Be Friendly and Approachable: We want to know you’re a people person! Use a warm and friendly tone in your application to show us that you’re outgoing and eager to help customers. This will give us a taste of how you’ll interact with our customers in-store.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services offered by B&Q. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer queries or complaints. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they support diversity and inclusion. This shows you're genuinely interested in the role and the company culture.
