At a Glance
- Tasks: Lead shifts, ensure safety, and create a fantastic shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and employee discounts.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, team-oriented, and safety-conscious.
The predicted salary is between 29257 - 29257 € per year.
Permanent Contract Full-time equivalent £29,257.41 per annum (Inclusive of £1,547.91 per year store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Oxford
This is a keyholder position with shifts ranging from an earliest start time of 6am until 2:30pm or later shifts of 12pm until 8:30pm. Weekend working included, although not every weekend.
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
Shift Lead / Full time — 36.75 Hours per week, Permanent Contract.
Role
As a Shift Lead, you are pivotal in ensuring a safe working and shopping environment. You oversee your shift to cultivate a great experience for both colleagues and customers daily. B&Q’s ambition to make every customer count means you’ll strive to ensure B&Q is a place colleagues love to work and customers love to shop.
In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
- Deploy colleagues correctly to ‘make every customer count’ throughout your shift.
- Serve as the first point of contact for customers and colleagues.
- Ensure the store is safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Have a global view and not be constrained to specific areas of the store.
- Safety conscious and detail‑oriented to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for you?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits.
As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
Support during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Oxford employer: B&q
B&Q Oxford is an exceptional employer that prioritises the well-being and development of its employees. As a Shift Lead, you will be part of a supportive team culture that values diversity and inclusion, offering numerous benefits such as a competitive salary, generous holiday allowance, and wellness initiatives. With opportunities for personal growth and a commitment to making every customer count, B&Q is dedicated to creating a rewarding work environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the Shift Lead role, especially around customer service and teamwork. Confidence is key!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the Shift Lead position!
We think you need these skills to ace Shift Lead in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Be Specific About Your Experience:Share specific examples from your past roles that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life stories that highlight your skills!
Tailor Your Application:Make sure to tailor your application to the Shift Lead role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at B&Q.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities, such as overseeing shifts and ensuring a safe environment. This will help you demonstrate your passion for the position and how you can contribute to making every customer count.
✨Showcase Your Team Spirit
As a Shift Lead, teamwork is crucial. Be prepared to share examples of how you've successfully worked in teams or led colleagues in previous roles. Highlight your ability to motivate others and create a positive atmosphere, which aligns perfectly with B&Q's values.
✨Demonstrate Customer Focus
B&Q places a strong emphasis on customer satisfaction. Think of specific instances where you've gone above and beyond for customers. During the interview, express your commitment to providing excellent service and how you plan to ensure that every customer has a great experience.
✨Be Safety Savvy
Safety is a top priority in this role. Brush up on safety protocols relevant to retail environments and be ready to discuss how you would maintain a safe shopping and working environment. Showing that you're detail-oriented and safety-conscious will set you apart from other candidates.
