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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers and colleagues.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and inclusivity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real difference in customers' lives every day.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety and detail.
- Other info: Join a diverse team where everyone belongs and has equal opportunities to thrive.
The predicted salary is between 22709 - 30893 £ per year.
Full-time Hours per week
Permanent Contract Full-time equivalent £27,709.50 per annum
B&Q Northwich
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Shift Lead and you'll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You're the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It's B&Q's ambition to make every customer count, so you'll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we're looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Northwich employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Northwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples from your past where you've motivated a team or made decisions under pressure. B&Q wants someone who can lead by example, so highlight those moments during your chat.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared about the team or store operations. This shows your enthusiasm and helps you figure out if B&Q is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Northwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for them.
Highlight Teamwork Skills: As a Shift Lead, you'll be working closely with your team. Make sure to mention any experiences that showcase your ability to motivate and collaborate with others. We love a good team player!
Be Safety Conscious: Safety is key in this role, so don’t forget to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for both colleagues and customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our B&Q family!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and how they contribute to creating a great customer experience. This will help you demonstrate your passion for the role and show that you're ready to take on the challenge.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to highlight your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to lead and support your colleagues effectively.
✨Emphasise Customer Focus
B&Q is all about making every customer count, so be ready to discuss how you prioritise customer satisfaction. Share specific instances where you've gone above and beyond for customers, and how you plan to ensure a positive shopping experience in your new role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask your interviewer. This could be about the team dynamics, safety protocols, or how B&Q supports its employees' wellbeing. Asking thoughtful questions shows your genuine interest in the company and the role.