At a Glance
- Tasks: Lead dynamic sales teams and drive success in our showroom and TradePoint departments.
- Company: Join B&Q, a leading home improvement retailer with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus, pension, and 6.6 weeks holiday.
- Other info: Flexible working options available, including full-time, part-time, or job share.
- Why this job: Make a real impact by coaching teams and enhancing customer experiences.
- Qualifications: Strong leadership skills and a passion for sales are essential.
The predicted salary is between 40000 - 40000 £ per year.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme, please contact us at: recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
Full time, Part time or Job Share Up to £40,000 per annum + Bonus + Pension + 6.6 Weeks Holiday B&Q Stockton. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales Team Manager and you will be pivotal in driving sales across our showroom and TradePoint departments.
A great team needs a great leader and your role as a Sales Team Manager is to lead two of the most strategically important areas of our store — Showrooms and TradePoint. You’ll bring together dynamic, sales-focused teams and create a culture where every colleague is confident, proactive, and laser-focused on fulfilling B&Q’s ambition of making every customer count. You’ll make a real difference through sales coaching and performance leadership and build a high-performing team.
In this role you will:
- Support our sales colleagues to build deep product knowledge and be confident to sell.
- Use customer insights and performance data to spot opportunities and respond at pace.
- Build strong local customer relationships, with a focus on Tradespeople.
Our Sales Team Managers are key to running our business by leading the team to deliver effective stock management and to make every customer count. In this role, you should be leading in a way that demonstrates the following qualities:
- You enjoy observing, listening and communicating ways to continuously improve and celebrate success.
- Are comfortable having meaningful discussions about performance.
- At your best building rapport with customers and colleagues.
- Like to be well planned and organised and thrive in being agile with your plans when needed.
- Natural analytical rigour and can spot opportunities to increase sales.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Company Bonus Scheme
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Colleague wellbeing benefits and lots more
Discount card: Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
Life assurance: If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme: We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus: We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right.
Pension: You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Leave: You can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Eye care: If you use a computer regularly for work, then we pay for your eye test every two years. If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.
Cycling to work scheme: Our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service: For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
Training & development: When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
Flexible learning with Leo: LEO is your everyday, on-the-go learning and development partner. Helping you build the knowledge you need now and in the future.
Induction: At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose.
We’ll carry out a face-to-face or online interview (and we may request a 2nd interview if the role you’re applying for is more complex). We’ll contact you with feedback, and maybe even a job offer.
Sales Team Manager in North East employer: B&Q
B&Q Peckham is an excellent employer that prioritises a supportive work culture and employee development, offering a range of benefits such as Life Assurance, Employee Assistance, and generous leave. Working here means being part of a friendly team dedicated to creating positive shopping experiences for customers, while also enjoying unique perks like discounts and a cycle to work scheme in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager in North East
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&Q, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&Q!
We think you need these skills to ace Sales Team Manager in North East
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&Q, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&Q and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&Q that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&Q
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
