At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a diverse and inclusive workplace that values every team member.
- Benefits: Competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
The predicted salary is between 14.5 - 14.5 £ per hour.
Permanent Contract Full-time equivalent £27,709.50 per annum (£14.50 per hour) + Pension + 6.6 Weeks Holiday
This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 11pm.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
Contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in North Duffield employer: B&q
B&Q Middlesbrough is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to diversity and inclusion, you will be part of a supportive team that values your contributions and offers numerous benefits, including a competitive salary, generous holiday allowance, and wellness initiatives. This role as a Shift Lead not only allows you to make a meaningful impact on customer experiences but also provides opportunities for personal growth in a dynamic retail environment.
