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- Tasks: Engage with trade members, recommend products, and deliver exceptional customer service.
- Company: B&Q, a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Competitive pay, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Join a dynamic team and help customers create homes they love while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts available, including weekends and evenings, with excellent career growth opportunities.
The predicted salary is between 11 - 14 £ per hour.
Overview B&Q Newry, Northern Ireland, United Kingdom. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Job details:
- 21 hours per week
- 3 Month Fixed Term Contract
- Shifts available Monday - Sunday, 7.00am - 9.00pm
- UK Notional hourly rate £12.71 per hour
What’s the job?
The heart of the TradePoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Retail
Customer Advisor - TradePoint - NI in Newry employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint - NI in Newry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their TradePoint services. This will help you understand their values and how you can contribute to making customers' lives better.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for helping others! During the interview, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering a great experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and ready to make a difference.
We think you need these skills to ace Customer Advisor - TradePoint - NI in Newry
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and your passion for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Mention your experience with customer service and how you can engage with TradePoint members effectively.
Showcase Your Communication Skills: As a Customer Advisor, communication is key! Use your application to demonstrate your ability to connect with people. Share examples of how you've built relationships with customers or colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you listened to their needs and provided tailored solutions. This will demonstrate your ability to build relationships.
✨Demonstrate Team Spirit
B&Q values teamwork, so be ready to share experiences where you've worked collaboratively with others. Highlight how you’ve contributed to team success and how you adapt your approach to fit different team dynamics.
✨Be Flexible and Open-Minded
The role requires flexibility in working hours and adapting to various situations. During the interview, express your willingness to work weekends and evenings, and share examples of how you've embraced change or taken on new challenges in previous roles.
