At a Glance
- Tasks: Engage with trade members and recommend products at the TradePoint counter.
- Company: Join B&Q, a leading home improvement retailer with a supportive culture.
- Benefits: Enjoy a competitive salary, generous holidays, and well-being perks.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make connections and help trade members succeed in their businesses.
- Qualifications: Strong communication skills and a passion for teamwork.
The predicted salary is between 13 - 14 € per hour.
Shifts: Monday - Friday 7:30am - 10:30am
Hourly rate: £13.64 per hour (incl. £0.54 allowance)
B&Q Newbury Overview
Customer Advisor – TradePoint
Part‑time (15 hours per week), permanent contract.
Responsibilities
- Operate the Tradepoint counter, engaging and advising trade members.
- Take ownership of TradePoint members, understanding their businesses through conversation.
- Recommend appropriate products and services to members.
- Promote and enrol members into the trade loyalty scheme.
- Flexibly cover teamwork duties, including weekends, evenings and bank holidays.
Qualifications & Skills
- Excellent communication and teamwork skills.
- Ability to adjust approach for varied customers and colleagues.
- Strong relationship‑building and opportunity‑spotting skills.
- Motivation for continuous skill development through training.
- Willingness to contribute as part of a team.
Benefits
- Competitive salary.
- Award‑winning pension scheme and ShareSave options.
- 6.6 weeks holiday.
- Payroll giving, Employee Assistance Programme, shopping discounts and colleague well‑being benefits.
- Access to diversity and inclusion networks.
- Generous breaks to support well‑being.
To request recruitment adjustments, contact recruitment@b-and-q.co.uk.
Customer Advisor - TradePoint in Newbury employer: B&q
B&Q Newbury is an exceptional employer that prioritises employee well-being and development, offering a competitive salary alongside an award-winning pension scheme and generous holiday allowance. With a strong focus on teamwork and communication, employees are encouraged to grow their skills in a supportive environment, while also enjoying unique benefits such as shopping discounts and access to diversity networks. This part-time role as a Customer Advisor at TradePoint not only provides meaningful engagement with trade members but also fosters a culture of inclusivity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their TradePoint services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your communication and teamwork skills, as these are key for the Customer Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific times when you've built relationships or spotted opportunities in previous roles. This will help you stand out and show that you have what it takes to engage with TradePoint members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Advisor - TradePoint in Newbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in customer service or teamwork. This shows us you’re genuinely interested in the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, brush up on the products and services offered at TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Showcase Your Communication Skills
Since excellent communication is key for a Customer Advisor, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate customer interactions, which will help you feel more confident during the actual interview.
✨Demonstrate Team Spirit
Prepare examples of how you've successfully worked in a team before. Highlighting your ability to collaborate and support colleagues will resonate well, as teamwork is crucial in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
