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- Tasks: Lead a dynamic team to deliver exceptional home delivery services and enhance customer experience.
- Company: Join B&Q, a company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, bonus schemes, generous holiday, and wellness support.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Strong leadership skills, calm under pressure, and a passion for problem-solving.
- Other info: Access to diverse networks and excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A great team needs a great leader and your role as a Hub Team Manager is to create a truly inclusive high performing team to deliver an exceptional store to home service to maximise the customer experience and grow sales.
In this role you will:
- Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
- Maintain pace and quality across all fulfilment processes, aligned to service level agreements.
- Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
- Use data and insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.
What we need:
Our Hub Team Managers are key to running our business by leading the team to deliver exceptional store operations through the smooth running of fulfilment processes. In this role, you should be leading in a way that demonstrates the following qualities:
- You are calm under pressure.
- A fast-paced environment gives you energy.
- A team that is both internal and external excites you, both to co-ordinate and lead them, but also to develop their careers.
- You are comfortable having meaningful discussions about performance.
- Love to problem solve, the trickier the better!
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Hub Team Manager in New Malden employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Team Manager in New Malden
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a tricky problem. Be ready to share these during your interview to demonstrate your calmness under pressure and your ability to motivate others.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team dynamics. This shows that you’re not just interested in the job, but also in how you can contribute to making every customer count.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the roles we offer.
We think you need these skills to ace Hub Team Manager in New Malden
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that energy to our Hub Team.
Be Data-Driven: Since this role involves using data to improve efficiency, don’t forget to mention any experience you have with data analysis. We love candidates who can spot opportunities for improvement and back it up with numbers!
Emphasise Inclusivity: Diversity and inclusion are super important to us at StudySmarter. Make sure to share any experiences or initiatives you've been part of that promote an inclusive environment. We want to know how you can help us create a welcoming team!
Apply Through Our Website: Finally, don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hub Team Manager role. Familiarise yourself with the key responsibilities like leading the digital fulfilment team and ensuring accuracy in home delivery orders. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your leadership style and how you manage a team under pressure. Think of specific examples where you've successfully led a team, resolved conflicts, or improved performance. This will show that you can create an inclusive and high-performing environment.
✨Emphasise Problem-Solving Abilities
Since the role involves tackling tricky problems, come ready with examples of challenges you've faced and how you solved them. Highlight your analytical skills and how you use data to improve processes, as this aligns perfectly with what they’re looking for.
✨Align with Company Values
Research the company’s commitment to diversity and inclusion. Be ready to discuss how you can contribute to these values in your role. Showing that you resonate with their mission will set you apart and demonstrate that you’re a great cultural fit.
