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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in people's lives by helping them create homes they love.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible shifts available, with opportunities for personal growth and team collaboration.
The predicted salary is between 13 - 16 £ per hour.
Shifts available Monday - Sunday, 5.00am - 10.00pm.
B&Q New Malden believes anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
Overview
- Part time - 25 hours per week
- 3 Month Fixed Term Contract
- UK Notional hourly rate £13.52 per hour (Inclusive of an £0.81 per hour, store specific location allowance)
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Mitcham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Mitcham
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understand their values and what they stand for, so you can show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for home improvement and customer service.
✨Tip Number 3
Show your enthusiasm! During the interview, let your excitement for helping customers shine through. Share personal stories about home improvement projects you've tackled or how you've helped others in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the Customer Advisor role at B&Q.
We think you need these skills to ace Customer Advisor in Mitcham
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see how you can inspire our customers!
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that match what we're looking for, like teamwork and customer service. This shows us you’re serious about joining our team!
Be Friendly and Approachable: Your written application should reflect your friendly personality. Use a warm tone and be genuine in your responses. We’re looking for someone who can connect with customers, so let that come across in your writing!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re tech-savvy and ready to embrace new ways of working!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understand their home improvement ethos and think about how you can contribute to helping customers achieve their projects. This will show your genuine interest in the role and the company.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone. This is crucial for a Customer Advisor role, so be ready to share your experiences and demonstrate your friendly, outgoing nature.
✨Be Flexible and Open-Minded
Since the job requires working various shifts, including weekends and evenings, be prepared to discuss your availability. Show that you're adaptable and willing to learn new skills, like paint-mixing or stock management, which will highlight your eagerness to grow within the company.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how B&Q supports diversity and inclusion. This not only shows your interest but also helps you gauge if the company culture aligns with your values.