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For Companies At a Glance
- Tasks: Lead daily store operations and ensure a fantastic customer experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be the heartbeat of the store and make a real impact on customers' lives.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for detail.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 27709 - 38895 £ per year.
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Merthyr Tydfil
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
- 1 x Part time 18.5 Hours per week (Part Time)
What’s the job?
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Merthyr Tydfil employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Merthyr Tydfil
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count as a Shift Lead.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've motivated colleagues or worked together to solve problems. B&Q loves a collaborative spirit, so let them see how you bring energy to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Shift Lead in Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service in your application. Share specific examples of how you've gone above and beyond to help customers in the past. This will show us that you’re not just looking for a job, but you genuinely care about making a difference.
Tailor Your CV: Make sure your CV is tailored to the Shift Lead role. Highlight relevant experience and skills that match what we’re looking for, like teamwork, safety awareness, and decision-making. A personalised CV stands out and shows us you’ve put in the effort.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to understand your experiences and motivations without having to sift through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the daily operations, customer service expectations, and safety protocols. This will help you demonstrate your passion for the role and show that you're ready to take on the responsibilities.
✨Showcase Your Customer Focus
B&Q values customer service highly, so be prepared to share examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you made a positive impact and how you can apply that same energy as a Shift Lead.
✨Demonstrate Team Leadership Skills
As a Shift Lead, you'll need to motivate and manage your team effectively. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight your ability to foster a positive work environment and ensure everyone is working towards common goals.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the position and helps you assess if B&Q is the right fit for you.
