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- Tasks: Build and deploy engaging campaigns to connect with sellers in the B&Q Marketplace.
- Company: Join a diverse team at B&Q, committed to improving homes and communities.
- Benefits: Enjoy a competitive salary, generous holiday, wellness support, and an award-winning pension scheme.
- Why this job: Make a real impact by ensuring effective communication with sellers while developing your skills.
- Qualifications: Experience in marketing or admin is a plus, but passion and attention to detail matter most.
- Other info: Hybrid working environment with a focus on diversity and inclusion.
The predicted salary is between 29000 - 29000 £ per year.
Permanent
From £29,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they\’ll love. Join us as a Merchant Engagement Administrator and you\’ll be a big part of this.
Role Purpose: The Merchant Engagement Administrator is an execution-focused role responsible for building and deploying engagement campaigns to support seller communications across the B&Q Marketplace. Focused on technical setup, testing, and scheduling of communication, ensuring agile, timely and accurate delivery. Content and messaging are provided by internal teams, your responsibility is to ensure it reaches the right sellers in the right format, on time. You\’ll play an operational role in keeping communications running smoothly and efficiently.
- Triage engagement request per channels and maintain the Asana board.
- Build, test and schedule merchant-facing campaigns using Pardot (including email, Mirakl..)
- Build, Maintain and update email templates, contact lists, and engagement reports
- Conduct testing (subject lines, formatting, links) to ensure high-quality campaign delivery
- Maintain tone of voice and brands guidelines.
- Basic understanding of email marketing best practices
- Comfortable working with digital tools; experience with Pardot, Salesforce, or other email platforms is a plus
- Ability to follow structured processes and timelines
- Prior experience in a marketing, admin, or communications support role is an advantage, but not required
- Customer obsessed.
- High attention to detail
- Good digital culture
As part of a great team, you\’ll be valued for who you are.We\’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact -and- for any recruitment adjustments.
Merchant Engagement Administrator employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Engagement Administrator
✨Tip Number 1
Get to know the company! Research B&Q and their values, especially around customer obsession and diversity. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Merchant Engagement Administrator role. Focus on your attention to detail and any experience with digital tools like Pardot or Salesforce, even if it's just from coursework.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Merchant Engagement Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Merchant Engagement Administrator role. Highlight your relevant skills and experiences that align with the job description, especially your attention to detail and any experience with digital tools.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your ability to convey messages clearly and effectively in your application. Use examples from past experiences where you successfully communicated with different stakeholders.
Highlight Your Digital Savvy: Mention any experience you have with email marketing platforms like Pardot or Salesforce. If you’ve worked with digital tools before, let us know! This will show that you’re comfortable in a tech-driven environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at B&Q!
How to prepare for a job interview at B&Q
✨Know Your Tools
Familiarise yourself with digital tools like Pardot and Salesforce before the interview. Being able to discuss your experience or understanding of these platforms will show that you're ready to hit the ground running in the Merchant Engagement Administrator role.
✨Showcase Your Attention to Detail
Prepare examples that highlight your attention to detail, especially in previous roles. Whether it’s about ensuring accurate communication or maintaining brand guidelines, demonstrating this skill will resonate well with the hiring team.
✨Understand the Company Culture
Research B&Q's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive workplace culture and support their mission of making everyone feel they belong.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as managing multiple engagement requests or troubleshooting campaign issues. Practising your responses will help you articulate your problem-solving skills effectively during the interview.
