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For Companies At a Glance
- Tasks: Lead a dynamic team to create an exceptional customer experience and drive sales.
- Company: Join B&Q, a company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, and wellness benefits.
- Why this job: Be a key player in shaping a high-performing team and making every customer count.
- Qualifications: Passion for sales, leadership skills, and a customer-focused mindset.
- Other info: Great career development opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand geniality to support future sales growth.
In this role you will:
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security & compliance routines across the store through your shift lead team.
What we need:
Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Company Bonus Scheme
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Colleague wellbeing benefits and lots more.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Sales & Service Team Manager in Margate employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Margate
✨Tip Number 1
Get to know the company culture before your interview. Check out B&Q's social media and website to see how they engage with customers and their team. This will help you tailor your answers and show that you're genuinely interested in being part of their inclusive environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or improved customer service. We want to hear about your passion for sales and how you've made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 3
Prepare questions that show your enthusiasm for the role. Ask about their approach to creating a diverse team or how they measure success in customer service. This not only shows your interest but also helps you gauge if B&Q is the right fit for you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the Sales & Service Team Manager position.
We think you need these skills to ace Sales & Service Team Manager in Margate
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your obsession with customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in the past. Share specific examples that demonstrate your commitment to making every customer count!
Demonstrate Leadership Skills: As a Sales & Service Team Manager, leadership is key! Use your application to showcase your experience in leading diverse teams. Talk about how you've inspired others, coached team members, and created a positive work environment. We love to see how you can motivate and develop your team!
Be Organised and Strategic: We’re looking for someone who can plan and prioritise effectively. In your written application, mention any strategies or systems you’ve implemented to improve sales or customer service. Show us how you think on your feet and adapt to challenges while keeping everything running smoothly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Use the same language and keywords we’ve used to describe the role. This shows us you’ve done your homework and are genuinely interested in joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know Your Customer Obsession
Make sure you can articulate how you've put customers at the heart of your previous roles. Think of specific examples where you listened to customer feedback and made changes that improved their experience. This will show your passion for creating a customer-centric culture.
✨Showcase Your Leadership Style
Prepare to discuss your approach to leading and coaching teams. Highlight instances where you've inspired others or developed team members' careers. Be ready to explain how you balance being hands-on with empowering your team to take ownership.
✨Demonstrate Your Sales Savvy
Brush up on your sales strategies and be prepared to share how you've exceeded sales targets in the past. Use metrics and specific achievements to back up your claims, as this will illustrate your love for sales and winning.
✨Emphasise Diversity and Inclusion
Familiarise yourself with B&Q's commitment to diversity and inclusion. Be ready to discuss how you’ve fostered an inclusive environment in your previous roles and how you plan to continue this in the new position. This shows you align with their values and are ready to contribute positively.
