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- Tasks: Lead shifts, ensure safety, and create a fantastic shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and inclusivity.
- Benefits: Competitive salary, generous holiday, pension scheme, and employee discounts.
- Why this job: Be the heartbeat of the store and make a real difference every day.
- Qualifications: Passionate about customer service, team player, and safety-conscious.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 27709 - 38895 £ per year.
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Macclesfield
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
Full Time Permanent Contract - 36.75 hours
What’s the job?
As a Shift Lead you are pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. B&Q’s ambition is to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations run smoothly.
- Deploy colleagues correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Ensure our store is safe at all times.
What We Need
We’re looking for shift leads who possess the following qualities:
- Passionate about customers and doing the right thing for them.
- Have a global view and are not confined to specific areas of the store.
- Safety conscious with an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Bring energy to each day and motivate those around them.
- Confident, autonomous, and trusted to make decisions for the customer at pace.
What’s in it for me?
As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Macclesfield employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Macclesfield
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experiences align with the Shift Lead role, especially your passion for customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or handled a challenging situation. B&Q wants someone who can energise their colleagues and create a great shopping experience, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch!
We think you need these skills to ace Shift Lead in Macclesfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great shopping experience!
Be Specific: Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. We love seeing real-life stories that highlight your skills!
Keep It Professional Yet Friendly: While we appreciate a friendly tone, remember to keep your application professional. Show us your personality, but also your commitment to making B&Q a safe and enjoyable place for everyone.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with B&Q.
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customers
During the interview, express your enthusiasm for customer service. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with B&Q's ambition to make every customer count.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your experience in leading teams. Highlight situations where you've motivated colleagues or resolved conflicts, showcasing your ability to create a positive work atmosphere that benefits both staff and customers.
✨Safety First Mindset
Since safety is a key aspect of the Shift Lead role, come ready to talk about your approach to maintaining a safe working environment. Share any relevant experiences where you identified compliance opportunities or implemented safety measures effectively.
