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- Tasks: Lead shifts, ensure smooth operations, and create a fantastic shopping experience.
- Company: Join B&Q, a leading home improvement retailer with a focus on customer satisfaction.
- Benefits: Competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customers and colleagues.
- Qualifications: Passionate about customer service, safety-conscious, and a team player.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28740 - 28740 £ per year.
Full time, Part time or Job Share Permanent Contract - 18.5-36.75 Hours per week
Full-time equivalent £28,740.50 per annum (Inclusive of £1034 per annum, store specific location allowance)
Pension
6.6 Weeks Holiday
B&Q West Thurrock
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to make every customer count throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Londonderry employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork. Confidence is key!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or handled a challenging situation. B&Q wants someone who can energise their colleagues and create a positive shopping environment, so let that shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Shift Lead in Londonderry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring energy and enthusiasm to the role of Shift Lead, so share any relevant experiences that highlight your commitment to making every customer count.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences without waffling. This will help us quickly see why you're a great fit for the team!
Tailor Your Application: Make sure to tailor your application to the specific role of Shift Lead. Use the job description as a guide and align your experiences with the qualities we're looking for, like being safety conscious and having a global view of store operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like customer passion and safety awareness. This will help you tailor your answers to show you’re the perfect fit.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and motivating your team. Prepare examples from your past experiences where you've successfully led a team or improved a process. Highlight how you can bring energy and confidence to the role.
✨Demonstrate Customer Focus
B&Q values making every customer count, so think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would ensure a great shopping experience and how you handle customer feedback or complaints.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how B&Q supports diversity and inclusion within the workplace.
