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- Tasks: Lead store operations and ensure top-notch customer satisfaction every day.
- Company: A leading home improvement retailer with a focus on teamwork.
- Benefits: Competitive salary, award-winning pension scheme, and 6.6 weeks holiday.
- Why this job: Be the heartbeat of the store and make a real difference for customers.
- Qualifications: Strong customer service skills and a passion for teamwork.
- Other info: Join a dynamic environment with opportunities for growth and development.
The predicted salary is between 25000 - 30000 £ per year.
A leading home improvement retailer is seeking a dynamic Shift Lead to manage store operations and ensure customer satisfaction. You will be the heartbeat of the store, ensuring smooth operations and safety.
Key qualifications include:
- Strong customer service orientation
- Teamwork
The position offers a competitive salary of £27,709.50 per annum along with a range of benefits including an award-winning pension scheme and 6.6 weeks holiday.
Shift Lead: Customer-Focused Store Leader in London employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead: Customer-Focused Store Leader in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can make all the difference when you're aiming for that Shift Lead position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We suggest role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for customer satisfaction is key!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. First impressions matter, especially in a customer-focused role like this one. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your commitment to excellent customer service.
We think you need these skills to ace Shift Lead: Customer-Focused Store Leader in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to ensure customer satisfaction, as this is key for the Shift Lead role.
Teamwork Makes the Dream Work: Emphasise your ability to work well in a team. Share examples of how you've collaborated with others to achieve common goals, as teamwork is essential for us at StudySmarter.
Be Authentic: Let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and what sets them apart in the market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Lead, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and created positive shopping experiences to demonstrate your strong customer service orientation.
✨Emphasise Teamwork and Leadership
This role requires effective teamwork and leadership. Be ready to discuss how you've successfully led a team in the past, managed conflicts, or collaborated with others to achieve common goals. Use specific examples to illustrate your ability to motivate and support your colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and customer engagement strategies. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
