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For Companies At a Glance
- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, generous holiday, pension scheme, and employee discounts.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passion for customer service, teamwork, and a keen eye for detail.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 17500 - 35000 £ per year.
Permanent Contract – 18.5 Hours per week
Full‑time equivalent £29,257.41 per annum (Inclusive of £0.81 per hour, store‑specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Eltham
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
Part time
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award‑winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in London employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in London
✨Tip Number 1
Get to know the company culture before your interview. Check out B&Q's social media and website to see what they're all about. This will help you connect with their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've motivated teams or handled challenges in previous roles. B&Q is looking for someone who can energise their colleagues, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the B&Q family.
We think you need these skills to ace Shift Lead in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring energy and enthusiasm to the role of Shift Lead, so share any relevant experiences that highlight your commitment to making every customer count.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your key skills and experiences without rambling. This will help us quickly see why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Shift Lead role at B&Q. Use the job description as a guide and align your experiences with the qualities we’re looking for, like being safety conscious and having a global view of store operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customers
During the interview, express your enthusiasm for customer service. Share examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate that you align with B&Q's ambition to make every customer count.
✨Highlight Teamwork and Leadership Skills
As a Shift Lead, you'll be overseeing a team. Be prepared to discuss your experience in leading teams, motivating colleagues, and ensuring smooth operations. Use specific examples to illustrate how you've successfully managed shifts in the past.
✨Emphasise Safety Awareness
Safety is a key aspect of the role. Be ready to talk about your approach to maintaining a safe working environment and how you’ve identified and addressed compliance opportunities in previous positions.
