Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the checkout team to deliver exceptional customer service.
- Company: Join B&Q, a leading retailer dedicated to creating inspiring home experiences.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and employee discounts.
- Why this job: Make a real impact on customer experiences while developing your leadership skills.
- Qualifications: Passionate about customer service with strong emotional intelligence and problem-solving skills.
- Other info: Be part of a diverse team committed to inclusion and community representation.
The predicted salary is between 42044 - 58862 Ā£ per year.
Permanent Contract ā 36.75 hours per week. Pay: up to Ā£42,044.77 per year (inclusive of Ā£1.07 per hour storeāspecific allowance) plus bonus, pension and 6.6 weeks holiday.
Location: B&Q Beckton, London, England, United Kingdom.
Overview
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they'll love. In this role you will lead and inspire the checkout team to shape the customer experience through exceptional service.
Responsibilities
- You will lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the 'Make Every Customer Count' agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & frontāend service experience, ensuring fast, friendly, and reliable service.
Qualifications
- Obsessed about our customers and listening to them.
- Objective and able to slow down and really look at things with a clear view (e.g., reviewing safety compliance).
- Strong emotional intelligence and thrive in influencing others.
- Enjoy problemāsolving and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
Benefits
- Awardāwinning pension scheme.
- Company bonus scheme.
- ShareSave options.
- 6.6 weeks holiday.
- Payroll giving.
- Employee assistance programme.
- Shopping discounts.
- Colleague wellbeing benefits and lots more.
We are committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: MidāSenior level
Employment type: Fullātime
Job function: Management and Manufacturing
Industry: Retail
Service Team Manager in London employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Team Manager in London
āØTip Number 1
Network like a pro! Reach out to current or former employees at B&Q on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Service Team Manager.
āØTip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We should be ready to share specific examples of how we've inspired teams and improved customer experiences.
āØTip Number 3
Show off our emotional intelligence! During the interview, letās demonstrate how we listen to customers and colleagues alike. Itās all about making connections and showing we care about their needs.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Service Team Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Team Manager role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you embody our 'Make Every Customer Count' ethos. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and lead others through tough situations, so donāt hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itās straightforward and ensures your application gets to the right people quickly. Plus, we canāt wait to hear from you!
How to prepare for a job interview at B&q
āØKnow the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
āØShowcase Your Leadership Skills
As a Service Team Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully inspired and managed a team. Highlight your emotional intelligence and problem-solving skills, as these are crucial for this role.
āØEmphasise Customer Obsession
B&Q is all about making every customer count. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that demonstrate your commitment to exceptional service and how you can instil this mindset in your team.
āØPrepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
