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- Tasks: Support customers with their online orders and returns, ensuring a smooth experience.
- Company: Join B&Q, a leader in home improvement with a passion for customer service.
- Benefits: Flexible shifts, competitive pay, and the chance to learn new skills.
- Why this job: Be part of a team that helps customers create their dream homes every day.
- Qualifications: Friendly, eager to learn, and great at teamwork or working independently.
- Other info: Opportunity for growth in a dynamic retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Full time, Part time or Job Share – 36.75 hours per week
3 Month Fixed Term Contract
12 hour shifts available Monday - Sunday, 7am-7pm
B&Q Collect New Malden
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What’s the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Overseeing the transport of stock to and from the site.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What We Need
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day. This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings.
Customer Advisor - B&Q Collect in London employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - B&Q Collect in London
✨Tip Number 1
Get to know the company! Research B&Q's values and culture so you can show how you fit in. When you chat with them, drop in some examples of how you've helped customers before – it’ll make you stand out!
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll be chatting with loads of people. Try role-playing with a friend or family member to get comfortable with answering questions and providing support.
✨Tip Number 3
Be ready to showcase your tech skills! Since you'll be using digital systems, brush up on any relevant tech tools. If you can demonstrate your ability to learn new systems quickly, that’ll impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Advisor - B&Q Collect in London
Some tips for your application 🫡
Show Your Passion for Home Improvement: Let us know why you love home improvement! Share any personal experiences or projects you've worked on. This will help us see your enthusiasm and how you can connect with our customers.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight relevant skills and experiences that match what we’re looking for, like teamwork and customer service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated sentences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their values. Understand their mission of helping customers improve their homes and how you can contribute to that. This will show your genuine interest in the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to assist customers is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your friendly and outgoing nature, as well as your eagerness to help others.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital systems to manage stock and process orders, brush up on any relevant technology or software. If you have experience with similar tools, be ready to discuss that. It’ll demonstrate your adaptability and readiness to learn new systems.
✨Prepare for Shift Work Questions
Given the role's requirement for flexibility with shifts, be prepared to discuss your availability and willingness to work longer hours, including weekends and evenings. Show that you understand the demands of the job and are ready to meet them.
