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For Companies At a Glance
- Tasks: Become a home improvement expert and help customers with their projects.
- Company: Join B&Q, a leading home improvement retailer with a friendly atmosphere.
- Benefits: Flexible shifts, training opportunities, and a supportive team environment.
- Why this job: Make a real difference in customers' lives while learning valuable skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Great opportunity for career growth in a dynamic retail setting.
The predicted salary is between 1300 - 1600 £ per month.
Shifts available Monday - Friday, 17.00pm - 10.00pm at B&Q New Malden.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What We Need
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends and evenings.
Customer Advisor in London employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being a part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. A smart appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let us see your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with what we’re looking for, like teamwork and customer service. It shows us you’ve done your homework!
Be Friendly and Approachable: Since we value great customer service, your application should reflect your friendly personality. Use a warm tone and be genuine in your writing. We want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics. Familiarise yourself with common products and services offered by the company. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone out.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practice responding to customer queries or complaints. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
