At a Glance
- Tasks: Engage with TradePoint members, providing advice and selling products to enhance their home projects.
- Company: Join B&Q, a leading home improvement retailer with a supportive team culture.
- Benefits: Enjoy a competitive salary, 20% discount, and comprehensive health benefits.
- Other info: Flexible learning opportunities and career growth await you at B&Q.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: No specific qualifications needed, just a passion for customer service and teamwork.
The predicted salary is between 13.1 - 13.1 £ per hour.
UK Notional hourly rate £13.10 per hour
B&Q Livingston
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards:
- Discount card: Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Share plans: From just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher shareholder.
- Life assurance: Ensures those close to you have some protection.
- Employee assistance programme: Free and confidential support and counselling for wellbeing, divorce, legal, and financial management.
- Salary/Bonus: Competitive salaries for all roles, benchmarked to ensure fairness.
- Pension: Access to the award-winning Kingfisher Pension Scheme.
- Medical benefits: Available depending on your role.
- Leave: Enjoy 6.6 weeks' leave, plus additional leave and cash rewards for long service anniversaries.
- Discounts: Fantastic discounts on products and services for being a B&Q colleague.
- Eye care: We pay for your eye test every two years and provide £50/€70 towards lenses and frames.
- Cycling to work scheme: Helps colleagues save money on bikes and safety equipment.
- Long service: Extra annual leave and cash payment for every 10 years of service.
Training & Development:
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
- Flexible learning with LEO: Access training and content anywhere, anytime, on any device.
- Award-winning learning activities: Over 500 different activities including videos, articles, workshops, and webinars.
- Developing in role: Continuous learning opportunities to develop your skills.
- Accelerated Development Talent Programmes: Designed to help you practice skills and gain valuable experiences.
- Induction: A programme to help new colleagues understand our values, customers, and how we work together.
A day in the life involves ensuring compliance legally and safely, empowering the team to deliver stock management routines, and providing trade customers with great experiences and advice.
TradePoint is our store within a store, designed to help tradespeople with their projects.
We’ll carry out a face-to-face or online interview and may request a second interview if the role is more complex. We’ll contact you with feedback, and maybe even a job offer.
Customer Advisor - TradePoint in Livingston employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - TradePoint in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&q. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&q before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - TradePoint in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&q:Your cover letter is your chance to shine! Tell us why you want to work at B&q specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&q!
How to prepare for a job interview at B&q
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
