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- Tasks: Lead your shift, ensuring a safe and enjoyable environment for customers and colleagues.
- Company: Join B&Q, a company dedicated to diversity and inclusion.
- Benefits: Enjoy competitive salary, wellness benefits, and generous holiday allowance.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Great career growth opportunities in a supportive and dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Leicester employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q’s social media and website. Understanding their values will help you connect with the team and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with being a Shift Lead, especially your passion for customer service and teamwork.
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you’ve motivated a team or made quick decisions under pressure. This will demonstrate your ability to be the heartbeat of the store and ensure smooth operations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Shift Lead in Leicester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for both colleagues and customers.
Highlight Teamwork Skills: Make sure to mention your ability to work in a team and motivate others. We love seeing examples of how you've interacted with colleagues and contributed to a positive work environment.
Safety First: Since safety is key in this role, don’t forget to include any relevant experience or training that shows your commitment to maintaining a safe working environment. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead position. Let’s get started on this journey together!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service philosophy and how you can contribute to making every customer count. This will show your passion for the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so be ready to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlight your ability to deploy colleagues effectively and ensure a smooth operation during your shift.
✨Emphasise Safety Awareness
Safety is a top priority in this role. Be prepared to talk about how you would maintain a safe working environment and spot compliance opportunities. Share any relevant experiences where you’ve successfully implemented safety measures or improved processes.
✨Bring Your Energy and Enthusiasm
B&Q values a positive atmosphere, so let your energy shine through during the interview. Show your enthusiasm for working with customers and colleagues alike. A positive attitude can be contagious, and it’s something they’ll look for in a Shift Lead.
