Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead your shift to create a safe and enjoyable shopping experience for everyone.
- Company: Join B&Q, a company dedicated to diversity and community representation.
- Benefits: Enjoy a competitive salary, wellness benefits, and opportunities for personal growth.
- Why this job: Be the heartbeat of the store and make a real difference every day.
- Qualifications: Passionate about customer service and teamwork with a keen eye for safety.
- Other info: Join a supportive team that values diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- ShareSave options
- Payroll giving
- Employee Assistance Programme
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Leatherhead employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Leatherhead
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q’s values and mission. This way, you can show how your passion for customers aligns with their goals. It’ll help you stand out as someone who truly gets what they’re about.
✨Tip Number 2
Practice your people skills! As a Shift Lead, you’ll be interacting with both colleagues and customers. Role-play common scenarios with a friend or family member to boost your confidence and showcase your ability to motivate and engage others.
✨Tip Number 3
Be ready to share your safety mindset! Think of examples where you’ve ensured a safe environment in previous roles. This will demonstrate your attention to detail and commitment to compliance, which is crucial for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B&Q team and ready to make every customer count!
We think you need these skills to ace Shift Lead in Leatherhead
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both colleagues and customers!
Highlight Teamwork Skills: Since this role is all about working with others, make sure to mention any experiences where you've successfully collaborated with a team. We love seeing how you can bring energy and motivation to those around you.
Safety First!: As a Shift Lead, safety is key. Be sure to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for everyone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how they ensure a safe shopping environment. This will help you demonstrate your passion for customers and your commitment to making every customer count.
✨Showcase Your Team Spirit
As a Shift Lead, you'll be working closely with colleagues. Be prepared to share examples of how you've successfully motivated a team or resolved conflicts in the past. Highlight your ability to bring energy to the workplace and how you enjoy interacting with others.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so come ready to discuss how you've maintained safety standards in previous roles. Think of specific instances where you spotted compliance opportunities or implemented safety measures, as this will show your attention to detail.
✨Be Ready to Make Decisions
In this role, you'll need to make quick decisions for the benefit of customers. Prepare for situational questions that assess your decision-making skills. Think about times when you've had to act autonomously and how you ensured the best outcome for both customers and colleagues.
