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- Tasks: Become a customer expert, helping with home improvement projects and providing top-notch service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Earn £12.71 per hour, increasing to £13.10, plus great perks like discounts and wellness support.
- Why this job: Make a real difference in customers' lives while learning and growing in a supportive team.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible weekend shifts with opportunities for personal and professional development.
The predicted salary is between 12 - 13 £ per hour.
Shifts available Saturdays & Sundays, 7.00am - 8.00pm.
Increasing to £13.10 per hour from 1st April 2026.
Overview:
- Customer Advisor - Weekends
- Part Time - 12 hours per week
- 3 Month Fixed Term Contract
- UK Notional hourly rate £12.71 per hour
- B&Q Kirkcaldy
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Kirkcaldy employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Kirkcaldy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission to improve homes.
✨Tip Number 2
Practice your customer service skills! Since you'll be working as a Customer Advisor, think about scenarios where you can demonstrate your friendly and helpful nature. Role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 3
Be flexible and show your enthusiasm! Highlight your willingness to work weekends and evenings during the interview. Employers love candidates who are eager to jump in and help out whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining the B&Q team.
We think you need these skills to ace Customer Advisor - Checkouts in Kirkcaldy
Some tips for your application 🫡
Show Your Passion for Home Improvement: Let us know why you're excited about home improvement! Share any personal projects or experiences that highlight your enthusiasm. This will help us see how you fit into our team.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service skills and any relevant experience that aligns with being a Checkouts Customer Advisor.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Being friendly and outgoing is key for this role, so show us that side of you.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the hiring process.
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with B&Q's products and services. Understanding home improvement basics will not only impress your interviewers but also show that you're genuinely interested in the role of a Customer Advisor.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers all day. During the interview, highlight your experience in customer service and share examples of how you've helped others. Being friendly and approachable is key, so let your personality shine through!
✨Flexibility is Key
Since the role requires weekend shifts, be prepared to discuss your availability. Show that you're flexible and willing to work during peak times. This will demonstrate your commitment to the job and your understanding of the retail environment.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or team dynamics. This shows that you’re engaged and eager to learn more about the company and your potential role within it.