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- Tasks: Lead shifts, ensure safety, and create a fantastic shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, 6.6 weeks holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, team player, and safety-conscious.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 22709 - 30800 £ per year.
Full time, Part time or Job Share
Permanent Contract - 18.5-36.75 Hours per week
Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
B&Q Norwich Hall Road
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in King's Lynn employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in King's Lynn
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially your passion for customer service and teamwork. We want you to shine!
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've motivated a team or handled a tricky situation. B&Q is looking for someone who can energise their colleagues and create a safe, enjoyable environment for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Shift Lead in King's Lynn
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both customers and colleagues!
Be Specific: When describing your previous experiences, be specific about your roles and responsibilities. We love to see examples of how you've made a difference in your past jobs, especially in team settings.
Highlight Safety Awareness: Since safety is key in our stores, make sure to mention any relevant experience or training you have in maintaining a safe working environment. It shows us you're detail-oriented and responsible!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or handled difficult situations in the past. This will highlight your capability to manage operations smoothly and create a positive environment for both colleagues and customers.
✨Emphasise Safety Awareness
Safety is a key aspect of the role, so be ready to discuss how you prioritise safety in a work environment. Think of specific instances where you've identified compliance opportunities or improved safety measures. This will show that you take this responsibility seriously and are proactive about maintaining a safe shopping experience.
✨Bring Your Energy and Passion
B&Q values a vibrant atmosphere, so let your enthusiasm shine through during the interview. Share your passion for customer service and teamwork, and don’t hesitate to express how you can bring energy to the store. A positive attitude can make a big difference and leave a lasting impression on your interviewers.
