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For Companies At a Glance
- Tasks: Lead daily store operations and create amazing customer experiences.
- Company: Top home improvement retailer in Kettering with a focus on teamwork.
- Benefits: Competitive salary, pension scheme, and generous holiday leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Passion for customer service and strong team leadership skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement retailer in Kettering is searching for a Shift Lead to manage daily operations and enhance customer experiences. In this role, you will ensure the store runs smoothly, oversee team deployment, and maintain safety standards.
Candidates should be passionate about customer service, safety conscious, and enjoy collaborating and motivating their team.
This position offers a competitive salary alongside various benefits, including a pension scheme and generous holiday leave.
Store Shift Lead: Drive Daily Operations & Customer Experience in Kettering employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Lead: Drive Daily Operations & Customer Experience in Kettering
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can make all the difference when you're aiming for that Shift Lead position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team management. We suggest role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for enhancing customer experiences is key!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. First impressions matter, especially in a customer-focused role like this one. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your commitment to driving daily operations and enhancing customer experiences.
We think you need these skills to ace Store Shift Lead: Drive Daily Operations & Customer Experience in Kettering
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance customer experiences in previous roles.
Highlight Your Leadership Skills: As a Shift Lead, you'll be managing a team, so make sure to showcase your leadership abilities. Talk about times when you've motivated or collaborated with a team to achieve great results.
Emphasise Safety Awareness: Safety is key in our stores, so don’t forget to mention your commitment to maintaining safety standards. Include any relevant experience or training that demonstrates your safety consciousness.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and what sets them apart in Kettering. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Shift Lead, customer experience is key. Prepare examples from your past roles where you went above and beyond for customers. Highlight how you resolved issues or improved service, as this will demonstrate your passion for customer satisfaction.
✨Emphasise Team Collaboration
This role requires motivating and deploying a team effectively. Be ready to discuss your leadership style and provide examples of how you've successfully collaborated with others. Mention any specific strategies you used to keep your team engaged and productive.
✨Safety First Mindset
Since maintaining safety standards is crucial, be prepared to talk about your approach to safety in the workplace. Share any relevant experiences where you implemented safety protocols or trained others on best practices, showing that you take this responsibility seriously.
