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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, pension, 6.6 weeks holiday, and wellness perks.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passion for customer service and teamwork, with a keen eye for detail.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 22709 - 30891 £ per year.
Join us as a Shift Lead and you’ll be a big part of this.
Overview:
- Full time, Part time or Job Share
- Permanent Contract – 36.75 Hours per week
- Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Ipswich employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Ipswich
✨Tip Number 1
Get to know B&Q's values and culture before your interview. This way, you can show how your passion for customer service aligns with their mission to make every customer count. Plus, it’ll help you feel more confident when discussing your fit for the Shift Lead role.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to teamwork and leadership. Think of examples from your past experiences where you’ve motivated a team or improved customer satisfaction. We want you to shine!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Ask about their approach to safety in the store or how they support colleague wellbeing. This shows you’re genuinely interested in the role and the company.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and opportunities at B&Q. Let’s get you that Shift Lead position!
We think you need these skills to ace Shift Lead in Ipswich
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for both customers and colleagues!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the Shift Lead role. We love seeing how your background aligns with our mission at B&Q.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities like overseeing shifts, ensuring safety, and enhancing customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Passion for Customer Service
B&Q values a customer-first approach, so be ready to share examples of how you've gone above and beyond for customers in previous roles. Highlight your passion for creating a positive shopping environment and how you can motivate your team to do the same.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to manage a team effectively. Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Think about times when you had to make quick decisions or resolve conflicts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, how success is measured for a Shift Lead, or what the training process looks like. It’s a great way to engage with your interviewers.
