At a Glance
- Tasks: Partner with managers to enhance B&Q's installation services and support store teams.
- Company: Join a diverse team at B&Q, committed to inclusion and community representation.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and wellness benefits.
- Other info: Field-based role with opportunities for career growth and personal development.
- Why this job: Make a real impact in the installation industry while developing your skills.
- Qualifications: Experience in the installation industry and strong communication skills required.
The predicted salary is between 34000 - 42000 £ per year.
Permanent position with a salary from £40,000 - £50,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Field-based working.
Field-Based (North-West and Central regions) + CAR PROVIDED BY USA full driving license is required, as the role will require you to be mobile across the North-West and Central regions of our store estate.
Role Purpose
To partner with the Regional Managers to support the delivery of B&Q installations service strategy in supporting, educating and coaching store leadership teams.
What's the job?
- Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan.
- Form strong relationships/partnerships within your regional teams.
- Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities.
- Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand and customers.
- Work with our installations support team to effectively resolve all installation warranty claims.
- Review and ensure correct processes are in place consistently in stores.
- Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores.
- Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers.
- Help build installer relationships, regularly listening to feedback and developing plans to improve our service.
- Identify capacity opportunities and offer support to recruit, develop and engage quality installers.
- Work closely with regions to ensure installer capacity meets future demand and business targets.
- Develop the technical knowledge and capabilities of the store and installations support team.
- Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers.
Key Business Relationships
- Regional Managers
- Store Management Teams
- Store showroom Teams
- Installers (external)
- Legal
- Quality & Aftercare team
- Electrical Governing Bodies (external)
- Gas Safe Register (external)
- Installations service providers & Dispute resolution organisations (external)
What We Need
- In-depth knowledge of the installation industry
- Dispute resolution processes awareness
- Experience of dealing with customer issues and complaints
- Ability to identify and solve problems
- Excellent communication skills
- Financial and business acumen
- Leading change
- Coaching and developing colleagues (remote/in person)
- Excellent analytical skills
- Good level of skill in Microsoft Office / Teams / SharePoint
- Organised and efficient
- Takes Responsibility
- Excellent level of engagement and influencing skills
- Excellent level of attention to detail
What's in it for me?
As part of a great team, you will be valued for who you are. We are committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Installation Partner employer: B&q
B&Q is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside an impressive benefits package that includes an award-winning pension scheme, generous holiday allowance, and various wellness initiatives. With a strong commitment to diversity and inclusion, B&Q fosters a supportive work culture where employees can thrive and grow, making it an ideal place for those seeking meaningful and rewarding careers in the installation industry across the North-West and Central regions.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Partner
✨Tip Number 1
Network like a pro! Reach out to people in the installation industry, especially those connected to B&Q. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on installation processes, dispute resolution, and customer service strategies. Show us you’re not just a candidate, but the perfect fit for the role.
✨Tip Number 3
Practice your communication skills! You’ll need to demonstrate how you can effectively coach and develop colleagues. Role-play scenarios with a friend to build your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Installation Partner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of the installation industry and any relevant coaching or dispute resolution experience. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Installation Partner role. Share specific examples of how you've successfully managed customer issues or led teams in the past. Let us know why you’re excited about joining StudySmarter!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at B&q
✨Know Your Installation Industry Inside Out
Make sure you brush up on your knowledge of the installation industry before the interview. Understand the latest trends, common challenges, and key players in the market. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved customer issues or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle disputes effectively, which is crucial for this role.
✨Build Rapport with Interviewers
Since this role involves working closely with Regional Managers and store teams, it's important to showcase your communication skills during the interview. Engage with your interviewers, ask insightful questions, and express your enthusiasm for building strong relationships within the team.
✨Highlight Your Coaching Experience
As the role requires coaching and developing colleagues, be ready to share your experiences in training or mentoring others. Discuss how you've helped team members grow their skills and confidence, and how you plan to bring that same energy to the B&Q installations team.
