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- Tasks: Lead your shift, ensuring a safe and enjoyable environment for customers and colleagues.
- Company: Join B&Q, a company dedicated to diversity and community representation.
- Benefits: Enjoy competitive pay, wellness benefits, and generous holiday leave.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork with a keen eye for safety.
- Other info: Join a diverse team where you can truly belong and grow.
The predicted salary is between 28800 - 43200 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Hull employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Hull
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for teamwork! During interviews, share examples of how you've motivated colleagues in the past. B&Q loves a team player who brings energy to the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q family and making every customer count.
We think you need these skills to ace Shift Lead in Hull
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for both colleagues and customers.
Highlight Teamwork Skills: Make sure to mention your ability to work in a team and motivate others. We love seeing examples of how you've interacted with colleagues and contributed to a positive work environment.
Safety First: Since safety is key in this role, don’t forget to include any relevant experience or training that shows your commitment to maintaining a safe working environment. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead position. Let’s get started!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and motivating your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to make decisions quickly and effectively.
✨Emphasise Customer Focus
B&Q is all about making every customer count. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that demonstrate your passion for customer service and your commitment to creating a positive shopping experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask your interviewers about the team dynamics, safety protocols, or how they measure success in this role. This shows you're engaged and serious about the position.
